Water Department

For Water / Sewage Treatment contact information, please refer to “Administration Offices” in the “Departments” menu

Contact Information


(740) 343-4661


Monday through Friday

215 S. Main St. New Lexington, OH 43764

8:00 AM to 4:00 PM (Phone)
9:00 AM to 4:00 PM (Window)
(Office does not close for lunch)

For after hours water emergencies, please call (740) 342-4123

The fee for an after hours service call is $75.00

Please note: After hours service calls do not include water reconnection if disconnected due to non-payment. If your service was disconnected due to non-payment and your payment is made after hours, you will not be reconnected until the next business day. 



(740) 342 – 0405

Pay Your Water Bill Online

Water bills are mailed on the last working day of each month. If you have not received your water bill by the due date, you may contact the water office for your balance so that you may pay your bill and avoid late fees. You do not need to have your bill to make payment at the office (please list service address on envelope if depositing payment in the drop box).

The New Lexington Water Office accepts payments online via Invoice Cloud, by phone, or by text. To make a payment online, please click the “Pay Water Bills Online” button below.

To pay by phone, please call (844) 778-1891 and follow the prompts.

This is a fee based service. For all utility transactions there will be a $3.45 fee for credit cards and an additional $0.95 fee for payments made by phone.

12/01/2023: Visa, MasterCard, and Discover are now accepted in the Water Office (the $3.45 fee also pertains to payments made in office via credit card). 



**If your water bill is paid through your bank, please ensure the institution has the correct mailing address for the New Lexington Water Office. Late fees will not be waived due to address error or late mail delivery as this is not the fault of the Water Department**

Drinking Water Report

Click the button below to view the drinking water report

On August 7, 2023, Village Council voted to amend Section 4 of Ordinance 18-10 pertaining to summer pool fill credits.

Below is the outline for the pool fill credits for the summer of 2024:

Number of Gallons:

 Credit Amount:

3,000-9,000 $25.00
10,000-15,000 $50.00
16,000-20,000 $75.00
21,000-26,000 $100.00
27,000 or above $125.00

You must call the Water Department prior to filling your pool and complete the Swimming Pool Credit Application to be considered for a pool credit.

In accordance with the Codified Ordinance with the Village of New Lexington, please heed the following information:

Regarding maintenance and replacement of water meters, water customers will be charged and held responsible for all repairs or cost of replacement occasioned by hot water, neglect, or any act of negligence on the part of said customer.

Regarding billing and payment of water bills, all charges for water are assessed against the property to which the service is rendered, and are a lien against such property, collectible in the same manner as other taxes and assessments; it shall be the duty of persons purchasing property to ascertain if there are any unpaid water bills outstanding against the property.

To All New Lexington Water Customers

⋅All water bills are mailed out on the last weekday of every month. Failure to receive your water bill does not make you exempt from penalties and/or disconnect if the bill is not paid before the 15th of the month. It’s advisable to contact the water office to obtain the amount due so that you are able to pay it before the due date. You may also check your account balance via the billing portal found on the homepage of this website. You do not need to set up an online account to do this, but you will need to enter your account number.

⋅If you are receiving water bill assistance, penalties may still be applied if the payment is not received by the due date, even if the intent to pay has been received from the agency.

⋅Water customers with swimming pools are asked to notify the Water Department prior to filling the pool; doing so will save the staff from taking the time to look for leaks that do not exist.


If you are facing disconnnection of your water service and meet specific income guidelines, you may be eligible to receive assistance. You can find more information  by clicking here.

Meet the Staff

USDA Full Nondiscrimination Statement:

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, diability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Ave, SW,
Washington, DC, 20250-9410;

2. Fax: (202) 690-7442; or

3. Email: program.intake@usda.gov

USDA is an equal opportunity provider, employer and lender.