For Water / Sewage Treatment contact information, please refer to “Administration Offices” in the “Departments” menu
(740) 342 – 2552
Monday through Friday
8:00 AM to 4:00 PM (Phone)
9:00 AM to 4:00 PM (Window)
(Office does not close for lunch)
For after hours water emergencies, please call (740) 342-4111
The fee for an after hours service call is $75.00
(740) 342 – 0405
Pay Water Bill Online
The New Lexington Water Office accepts payments online via Invoice Cloud, by phone, or by text. To make a payment online, please click the “Pay Water Bills Online” button below.
To pay by phone, please call (844) 778-1891 and follow the prompts.
To pay by text, please click the “Pay Water Bills Online” button above to enroll.
This is a fee based service. For all utility transactions there will be a $2.95 fee for credit cards and an additional $0.95 fee for payments made by phone. Please note, effective May 8, 20203 the online fee will increase to $3.45 per transaction.
Drinking Water Report
In accordance with the Codified Ordinance with the Village of New Lexington, please heed the following information:
Regarding maintenance and replacement of water meters, water customers will be charged and held responsible for all repairs or cost of replacement occasioned by hot water, neglect, or any act of negligence on the part of said customer.
Regarding billing and payment of water bills, all charges for water are assessed against the property to which the service is rendered, and are a lien against such property, collectible in the same manner as other taxes and assessments; it shall be the duty of persons purchasing property to ascertain if there are any unpaid water bills outstanding against the property.
To All New Lexington Water Customers
⋅All water bills are mailed out on the last weekday of every month. Failure to receive your water bill does not make you exempt from penalties and/or disconnect if the bill is not paid before the 15th of the month. It’s advisable to contact the water office to obtain the amount due so that you are able to pay it before the due date. You may also check your account balance via the billing portal found on the homepage of this website. You do not need to set up an online account to do this, but you will need to enter your account number.
⋅If you are receiving water bill assistance, penalties may still be applied if the payement is not received by the due date, even if the intent to pay has been received from the agency.
⋅Water customers with swimming pools are asked to notify the Water Department prior to filling the pool; doing so will save the staff from taking the time to look for leaks that do not exist.
If you are facing disconnnection of your water service and meet specific income guidelines, you may be eligible to receive assistance. You can find more information by clicking here.
Meet the Staff
USDA Full Nondiscrimination Statement:
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, diability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Ave, SW,
Washington, DC, 20250-9410;
2. Fax: (202) 690-7442; or
3. Email: email@example.com
USDA is an equal opportunity provider, employer and lender.